Twilio incident: SMS Delivery Delays from Twilio to Rain South Africa and Orange Niger

Affected components

• SMS, Middle East & Africa

1. resolvedOct 6, 2026, 10:52 UTC

   The incident has been resolved and SMS delivery from Twilio to Rain network subscribers in South Africa and Orange network subscribers in Niger is operating normally.

2. monitoringOct 6, 2026, 09:06 UTC

   We have observed a recovery in SMS delivery from Twilio to Rain network subscribers in South Africa and Orange network subscribers in Niger and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigatingOct 6, 2026, 08:21 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Rain network subscribers in South Africa and Orange network subscribers in Niger. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• ElevenLabs: EU Agents disruption in SIP callsMajor · Oct 6, 2026, 10:28 UTC
• Akamai: Origin Server Connectivity Issues with Elevated Errors in APAC RegionMinor · Sep 22, 2026, 14:28 UTC
• Cloudflare: Cloudflare One Clients are incorrectly challenged on some sitesMinor · Sep 22, 2026, 19:23 UTC
• Zoom: Service Degradation Affecting Customer Using Polycom Devices Going OfflineMinor · Sep 25, 2026, 17:45 UTC
• SendGrid: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United StatesMinor · Sep 26, 2026, 03:16 UTC
• Clerk: Development instances only - Apple rejecting emailsMinor · Sep 28, 2026, 15:23 UTC
• Supabase: Intermittent latency in Eastern USMinor · Sep 29, 2026, 16:26 UTC
• Snyk: Issues API V3 Service - DegradedMinor · Oct 3, 2026, 19:49 UTC
• Grafana Cloud: IRM Unable to Send SMS to Austrian NumbersMinor · Oct 5, 2026, 16:17 UTC
• LiveKit: Investigating reports of elevated RoomService API errorsMinor · Oct 6, 2026, 00:10 UTC

How often does Twilio have incidents?

Twilio reported 498 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 43m. See Twilio's uptime and incident history