Minor impactResolvedCommunication

Twilio incident: Degraded Service in london-ix edge in ie1 TNX

Twilio reported this minor-impact incident on its official status page on Oct 3, 2026, 20:38 UTC. It was resolved after 36 min.

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Oct 3, 2026, 20:38 UTC
started
Oct 3, 2026, 21:13 UTC
resolved
36 min
duration
Minor
impact

Affected components

  • INTERCONNECT
  • Origination IE1
  • PSTN IE1
  • SIP Interface IE1
  • Termination IE1

Timeline

updates from Twilio's status page ↗
  1. resolvedOct 3, 2026, 21:13 UTC

    We have confirmed there was no customer impact, and this incident has been resolved.

  2. investigatingOct 3, 2026, 21:01 UTC

    We have detected impact on the the london-ix edge in ie1 TNX. The issue appears degraded rather than completely unusable, potentially affecting calls routing through specific carriers connecting to Ireland.Customer impact has not yet been confirmed.

  3. investigatingOct 3, 2026, 20:38 UTC

    Our monitoring systems have detected a potential issue with calls placed or received via carriers in Europe. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Twilio have incidents?

Twilio reported 500 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 48m. See Twilio's uptime and incident history

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Twilio incident on Oct 3, 2026: Degraded Service in london-ix edge in ie1 TNX · APIStatus.watch