Zoom incident: Service Degradation Affecting Zoom Inbound SMS Service in the AU region

Affected components

• SMS (Inbound/Outbound)
• SMS/MMS (Inbound/Outbound)

1. resolvedNov 9, 2026, 01:08 UTC

   This incident has been resolved.

2. monitoringNov 9, 2026, 00:56 UTC

   The service degradation affecting Zoom Inbound SMS Service in the AU region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. identifiedNov 9, 2026, 00:42 UTC

   We have successfully identified the root cause affecting Zoom Inbound SMS Service in the AU region. Outbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. investigatingNov 9, 2026, 00:07 UTC

   We are currently investigating a service degradation affecting Zoom Inbound SMS Service in the AU region. Outbound SMS remains operational and unaffected. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zoom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Zoom have incidents?

Zoom reported 37 incidents in the last 90 days. A typical incident lasted 2h 2m. See Zoom's uptime and incident history