Zoom incident: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region

Affected components

• SMS (Send meeting invite via SMS)
• SMS/MMS (Inbound/Outbound)

1. resolvedNov 12, 2026, 04:45 UTC

   This incident has been resolved and the affected services have been restored.

2. monitoringNov 12, 2026, 04:04 UTC

   The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier. We will continue to monitor the situation closely and keep you informed of any further developments.

3. identifiedNov 12, 2026, 03:24 UTC

   We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region. We will keep you informed with timely updates as progress is made.

4. identifiedNov 12, 2026, 02:40 UTC

   We are continuing to work on a fix for this issue.

5. identifiedNov 12, 2026, 02:21 UTC

   We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zoom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Zoom have incidents?

Zoom reported 36 incidents in the last 90 days. A typical incident lasted 2h 2m. See Zoom's uptime and incident history