Zoom incident: Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.

Affected components

• My Notes
• Zoom Canvas
• Zoom Clips
• Zoom Sheets

1. resolvedSep 28, 2026, 23:35 UTC

   This incident has been resolved and the affected services have been restored.

2. monitoringSep 28, 2026, 23:23 UTC

   The service degradation affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. investigatingSep 28, 2026, 22:15 UTC

   We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zoom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• OVHcloud: [US-EAST-VA][Storage] - Object Storage incident notificationMajor · Sep 25, 2026, 17:00 UTC
• Akamai: Increased latency during upstream provider maintenance in Singapore, Hong Kong, and JapanMinor · Sep 22, 2026, 00:30 UTC
• Akamai: Origin Server Connectivity Issues with Elevated Errors in APAC RegionMinor · Sep 22, 2026, 14:28 UTC
• Cloudflare: Cloudflare One Clients are incorrectly challenged on some sitesMinor · Sep 22, 2026, 19:23 UTC
• Cloudflare: Network Performance Degradation — Asia-PacificMinor · Sep 23, 2026, 18:42 UTC
• Twilio: SMS Delivery Delays from Twilio to Datora BrazilMinor · Sep 24, 2026, 08:36 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United StatesMinor · Sep 26, 2026, 03:16 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Mobile Numbers to Vodafone United KingdomMinor · Sep 28, 2026, 10:45 UTC
• PyPI: Issues with search, logins and logged-in pagesMinor · Sep 28, 2026, 12:42 UTC
• Twilio: SMS Delivery Receipt Delays from Twilio to CTBC BrazilMinor · Sep 28, 2026, 13:25 UTC

How often does Zoom have incidents?

Zoom reported 22 incidents in the last 90 days. A typical incident lasted 2h 2m. See Zoom's uptime and incident history