Claude incident: Service disruption on Claude Code on the web and related services

Affected components

• Claude Cowork

1. resolvedAug 14, 2026, 00:51 UTC

   The issue affecting Claude services has been resolved. Impact occurred from 23:42 to 00:50 UTC.

2. investigatingAug 14, 2026, 00:36 UTC

   We are investigating degraded performance in Claude Code on the Web sessions and related products (Cowork Remote, Routines, Claude Code Mobile)

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Claude's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Elasticsearch: Increased error rates for microsoft-multilingual-e5-largeMajor · Aug 13, 2026, 08:32 UTC
• Twilio: IP Retrieval Failing for EU Regional CustomersMinor · Aug 10, 2026, 18:32 UTC
• Akamai: Certificate Provisioning System (CPS) IssuesMinor · Aug 11, 2026, 10:11 UTC
• Twilio: MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United StatesMinor · Aug 13, 2026, 13:19 UTC
• Cloudinary: Media Library / asset visibilityMinor · Aug 13, 2026, 17:04 UTC
• Twilio: SMS Delivery Delays from Twilio to Sky United KingdomMinor · Aug 13, 2026, 18:49 UTC
• Akamai: Connection drops and increased latency in MiamiMinor · Aug 13, 2026, 19:31 UTC
• Twilio: Voice Call Failures from Twilio Phone Numbers to United KingdomMinor · Aug 13, 2026, 22:37 UTC
• Twilio: SMS Delivery Failures from a Subset of Twilio Long Codes to DiGi MalaysiaMinor · Aug 13, 2026, 22:37 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in ColombiaMinor · Aug 13, 2026, 23:19 UTC

How often does Claude have incidents?

Claude reported 85 incidents in the last 90 days, 32 of them major or critical. A typical incident lasted 1h 7m. See Claude's uptime and incident history