Cloudinary incident: Degraded Performance - Usage Data & Reporting Delays

Affected components

• Billing
• Digital Asset Management (DAM)

1. resolvedOct 21, 2025, 14:01 UTC

   The affected delivery and usage reports should now be fully operational. If you're still experiencing issues loading usage reports or dashboards and the problem remains after a hard refresh of your browser, please open a support request for our team to check the details.

2. monitoringOct 20, 2025, 20:40 UTC

   A fix has been implemented and we are monitoring the results.

3. investigatingOct 20, 2025, 13:29 UTC

   Following an incident with a third-party service provider, we’re experiencing delays in receiving and processing usage data. Until this is resolved, dashboards and reports in your account may load inconsistently or appear out of date (missing the last few hours of usage).

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Airtable: Airtable is partially unavailableMajor · Oct 20, 2025, 07:25 UTC
• 1Password: Intermittent performance issues with 1Password.comMajor · Oct 20, 2025, 09:05 UTC
• GitBook: Public content not loading or taking longer to loadMajor · Oct 20, 2025, 09:16 UTC
• Mux: Mux Player embeds increased error ratesMajor · Oct 20, 2025, 09:39 UTC
• Convex: Usage info on Convex dashboard is unavailableMajor · Oct 20, 2025, 14:48 UTC
• Upstash: Upstash Console issuesMajor · Oct 20, 2025, 14:52 UTC
• Pusher: MT1 cluster - increased latencyMajor · Oct 20, 2025, 17:26 UTC
• Pinecone: Some users may be unable to access the Pinecone web console. All API services remain fully operational.Major · Oct 20, 2025, 17:43 UTC
• Miro: User search degradationMajor · Oct 20, 2025, 17:47 UTC
• Pusher: US3 cluster - major outageMajor · Oct 20, 2025, 18:36 UTC

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history