Cloudinary incident: Degraded Performance in US Datacenter

Affected components

• Admin API - US
• Console
• Digital Asset Management (DAM)
• Flow Engine
• Management Console
• Media Transformation API - US
• Upload API - US
• Webhooks / HTTP notifications - US

1. resolvedOct 21, 2025, 15:30 UTC

   This incident has been resolved.

2. monitoringOct 21, 2025, 07:08 UTC

   We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.

3. monitoringOct 20, 2025, 20:39 UTC

   We have identified that Amazon's Rekognition service is currently down.

4. identifiedOct 20, 2025, 17:53 UTC

   We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.

5. investigatingOct 20, 2025, 15:56 UTC

   Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.

6. investigatingOct 20, 2025, 14:23 UTC

   We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.

7. monitoringOct 20, 2025, 09:37 UTC

   The services are recovering and are being closely monitored.

8. investigatingOct 20, 2025, 09:12 UTC

   We are continuing to investigate this issue.

9. investigatingOct 20, 2025, 08:12 UTC

   The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.

10. investigatingOct 20, 2025, 07:51 UTC

    We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Cloudinary's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Vimeo: AI and Create services unavailableCritical · Oct 20, 2025, 07:55 UTC
• Convex: Many Convex backends are downMajor · Oct 20, 2025, 07:22 UTC
• Airtable: Airtable is partially unavailableMajor · Oct 20, 2025, 07:25 UTC
• 1Password: Intermittent performance issues with 1Password.comMajor · Oct 20, 2025, 09:05 UTC
• GitBook: Public content not loading or taking longer to loadMajor · Oct 20, 2025, 09:16 UTC
• Mux: Mux Player embeds increased error ratesMajor · Oct 20, 2025, 09:39 UTC
• Convex: Usage info on Convex dashboard is unavailableMajor · Oct 20, 2025, 14:48 UTC
• Upstash: Upstash Console issuesMajor · Oct 20, 2025, 14:52 UTC
• Pusher: MT1 cluster - increased latencyMajor · Oct 20, 2025, 17:26 UTC
• Pinecone: Some users may be unable to access the Pinecone web console. All API services remain fully operational.Major · Oct 20, 2025, 17:43 UTC

How often does Cloudinary have incidents?

Cloudinary reported 6 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 4h 35m. See Cloudinary's uptime and incident history