Contentful outage: Issues with advanced caching on Content Delivery API

Affected components

• Content Delivery API

1. resolvedOct 2, 2026, 09:43 UTC

   This issue has been resolved.

2. monitoringOct 2, 2026, 08:43 UTC

   The fix we implemented has resolved the issue for the remaining customers. We continue to monitor the situation.

3. identifiedOct 1, 2026, 11:29 UTC

   The issue has been resolved for most customers. We continue to work on a resolution for everyone.

4. identifiedOct 1, 2026, 09:27 UTC

   We are investigating issues with advanced caching (specifically Stale While Revalidate (SWR)). We have identified the issue and are working towards a resolution.

What APIStatus.watch saw

• Oct 1, 2026, 09:30 UTCoperational → degraded
• Oct 2, 2026, 08:45 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Shippo: Deutsche Post Tracking DisruptionCritical · Oct 1, 2026, 04:41 UTC
• MongoDB Atlas: Trigger processing may be delayed globallyMajor · Oct 1, 2026, 15:41 UTC
• OpenAI: Issues with login, signup, and adsMajor · Oct 1, 2026, 18:46 UTC
• Shippo: Elevated error rate on Canada Post Shipment APIMajor · Oct 1, 2026, 20:05 UTC
• Shippo: Elevated error rate on USPS Shipment APIMajor · Oct 1, 2026, 22:46 UTC
• PyPI: PyPI Backends Partial AvailabilityMajor · Oct 2, 2026, 01:15 UTC
• Shippo: USPS Tracking disruptionMajor · Oct 2, 2026, 05:36 UTC
• Akamai: Origin Server Connectivity Issues with Elevated Errors in APAC RegionMinor · Sep 22, 2026, 14:28 UTC
• Cloudflare: Cloudflare One Clients are incorrectly challenged on some sitesMinor · Sep 22, 2026, 19:23 UTC
• Zoom: Service Degradation Affecting Customer Using Polycom Devices Going OfflineMinor · Sep 25, 2026, 17:45 UTC

How often does Contentful have incidents?

Contentful reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 3h 6m. See Contentful's uptime and incident history