Grafana Cloud incident: Elevated Latency and Errors for Grafana Cloud Logs in AWS US East (VA)

Affected components

• AWS US East - prod-us-east-3

1. resolvedSep 30, 2026, 15:39 UTC

   Between 12:09 and 15:39 UTC on September 30, Grafana Cloud Logs in AWS US East (VA) experienced intermittent elevated latency and a small number of failed requests. Impact has returned to normal levels and all services are operating as expected. Thank you for your patience.

2. identifiedSep 30, 2026, 14:31 UTC

   An additional brief recurrence affected a small number of requests after our mitigation was deployed, though impact was smaller than earlier today. We continue to monitor and investigate a related, longer-running pattern. Next update by 15:40 UTC.

3. identifiedSep 30, 2026, 13:43 UTC

   We have identified a contributing factor to the elevated latency and are rolling out a mitigation to increase write capacity in AWS US East (VA). We continue to investigate a related, longer-running pattern. Next update by 14:40 UTC.

4. investigatingSep 30, 2026, 13:40 UTC

   We are continuing to investigate this issue.

5. investigatingSep 30, 2026, 12:40 UTC

   We are investigating elevated latency and a small number of failed requests for Grafana Cloud Logs in AWS US East (VA). Some customers writing logs to this region may see delayed ingestion or occasional write errors. We are actively investigating and will share more as we learn it. Next update by 13:38 UTC.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Grafana Cloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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How often does Grafana Cloud have incidents?

Grafana Cloud reported 41 incidents in the last 90 days, 15 of them major or critical. A typical incident lasted 2h 29m. See Grafana Cloud's uptime and incident history