Grafana Cloud outage: Grafana Access Issues

Affected components

• AWS US East - prod-us-east-3

1. resolvedSep 28, 2026, 19:21 UTC

   This incident has been resolved.

2. identifiedSep 28, 2026, 18:38 UTC

   We have identified the issue, and put a mitigation in place. We continue to work towards a resolution

3. investigatingSep 28, 2026, 18:00 UTC

   We are continuing to investigate the issue, and will provide updates once we have more to share.

4. investigatingSep 28, 2026, 17:32 UTC

   We are currently investigating an issue causing issues accessing the platform.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Grafana Cloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• OVHcloud: [US-EAST-VA][Storage] - Object Storage incident notificationMajor · Sep 25, 2026, 17:00 UTC
• Akamai: Increased latency during upstream provider maintenance in Singapore, Hong Kong, and JapanMinor · Sep 22, 2026, 00:30 UTC
• Akamai: Origin Server Connectivity Issues with Elevated Errors in APAC RegionMinor · Sep 22, 2026, 14:28 UTC
• Cloudflare: Cloudflare One Clients are incorrectly challenged on some sitesMinor · Sep 22, 2026, 19:23 UTC
• Cloudflare: Network Performance Degradation — Asia-PacificMinor · Sep 23, 2026, 18:42 UTC
• Twilio: SMS Delivery Delays from Twilio to Datora BrazilMinor · Sep 24, 2026, 08:36 UTC
• Zoom: Service Degradation Affecting Customer Using Polycom Devices Going OfflineMinor · Sep 25, 2026, 17:45 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United StatesMinor · Sep 26, 2026, 03:16 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Mobile Numbers to Vodafone United KingdomMinor · Sep 28, 2026, 10:45 UTC
• PyPI: Issues with search, logins and logged-in pagesMinor · Sep 28, 2026, 12:42 UTC

How often does Grafana Cloud have incidents?

Grafana Cloud reported 62 incidents in the last 90 days, 22 of them major or critical. A typical incident lasted 2h 23m. See Grafana Cloud's uptime and incident history