MongoDB Atlas incident: MongoDB Charts: Infinite login loop when creating new Charts projects

Affected components

• MongoDB Charts

1. resolvedOct 2, 2026, 05:02 UTC

   This incident has been resolved.

2. identifiedOct 2, 2026, 00:01 UTC

   Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment. Existing Charts projects are not affected.

What APIStatus.watch saw

• Oct 2, 2026, 00:05 UTCoperational → degraded
• Oct 2, 2026, 05:05 UTCdegraded → operational

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How often does MongoDB Atlas have incidents?

MongoDB Atlas reported 15 incidents in the last 90 days, 7 of them major or critical. A typical incident lasted 2h 31m. See MongoDB Atlas's uptime and incident history