Pusher incident: MT1 cluster - increased latency and webhook delivery failures

Affected components

• Channels Webhooks

1. resolvedOct 20, 2025, 12:57 UTC

   This incident has been resolved.

2. monitoringOct 20, 2025, 10:17 UTC

   Our cloud provider is reporting recovery across most affected services. On our side, we haven’t noticed any issues in the past hour, and all services are operating normally. We continue to monitor the situation closely and will provide updates if anything changes.

3. monitoringOct 20, 2025, 09:33 UTC

   The impact on our services is decreasing and we have not observed any additional issues with other services. We continue to monitor the situation closely.

4. investigatingOct 20, 2025, 08:10 UTC

   Our cloud provider is currently experiencing an incident that's causing increased latency and webhook delivery failures. This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Pusher's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Vimeo: AI and Create services unavailableCritical · Oct 20, 2025, 07:55 UTC
• Convex: Many Convex backends are downMajor · Oct 20, 2025, 07:22 UTC
• Airtable: Airtable is partially unavailableMajor · Oct 20, 2025, 07:25 UTC
• 1Password: Intermittent performance issues with 1Password.comMajor · Oct 20, 2025, 09:05 UTC
• GitBook: Public content not loading or taking longer to loadMajor · Oct 20, 2025, 09:16 UTC
• Mux: Mux Player embeds increased error ratesMajor · Oct 20, 2025, 09:39 UTC
• Cloudinary: Degraded Performance in US DatacenterMinor · Oct 20, 2025, 07:51 UTC
• New Relic: Data Irregularities - US and EU regionMinor · Oct 20, 2025, 08:40 UTC
• Miro: Potential Service Disruptions (External Incident)Minor · Oct 20, 2025, 08:49 UTC
• npm: Degraded performance of package publish and installMinor · Oct 20, 2025, 09:31 UTC

How often does Pusher have incidents?

Pusher reported 0 incidents in the last 90 days. See Pusher's uptime and incident history