SendGrid incident: SMS Delivery Delays and Failures from Twilio to Metfone, Viettel, Beeline, and Sotelco Cambodia

Affected components

• SMS, APAC

1. resolvedOct 1, 2026, 13:09 UTC

   The incident has been resolved and SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia is operating normally.

2. monitoringOct 1, 2026, 08:41 UTC

   We have observed a recovery in SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 1, 2026, 06:40 UTC

   We have observed a recovery in SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedSep 30, 2026, 22:33 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

5. identifiedSep 30, 2026, 14:33 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identifiedSep 30, 2026, 10:33 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

7. identifiedSep 30, 2026, 08:32 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. identifiedSep 30, 2026, 07:32 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

9. investigatingSep 30, 2026, 07:18 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone / Viettel / Beeline / Sotelco network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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