Minor impactResolvedCommunication

SendGrid incident: Voice Call Failures From a Subset of Twilio Phone Numbers to Pelephone Israel

SendGrid reported this minor-impact incident on its official status page on Oct 12, 2026, 07:36 UTC. It was resolved after 3h 6m.

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Oct 12, 2026, 07:36 UTC
started
Oct 12, 2026, 10:43 UTC
resolved
3h 6m
duration
Minor
impact

Affected components

  • Voice, Middle East & Africa
  1. resolvedOct 12, 2026, 10:43 UTC

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel are operating normally.

  2. monitoringOct 12, 2026, 10:24 UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  3. monitoringOct 12, 2026, 08:23 UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identifiedOct 12, 2026, 08:03 UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. investigatingOct 12, 2026, 07:36 UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does SendGrid have incidents?

SendGrid reported 460 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 1m. See SendGrid's uptime and incident history