SendGrid reported this minor-impact incident on its official status page on Oct 12, 2026, 07:37 UTC. It was resolved after 2h 14m.
Right now SendGrid is operational. Live SendGrid status →
The issue with purchasing phone numbers in the New Console has been fully resolved. All systems are back to normal operations across all countries. If you are still seeing an error, please log out and log back into your console. Thank you for your patience!
We have started seeing recovery for phone number purchases with valid addresses in the New Console across multiple countries. We will continue to monitor to ensure a full recovery. If you continue to experience issues purchasing numbers, please log out and log back into your New Console to complete the process. We expect to provide another update in 30 minutes or as soon as more information becomes available.
The issue preventing users from purchasing phone numbers using valid addresses in the new Console affecting multiple countries has been identified. Our engineering team is actively working on a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
We are continuing to investigate reports of users unable to purchase phone numbers using valid addresses in the New Console across multiple countries. We expect to provide another update in 1 hour or as soon as more information becomes available.
We are investigating intermittent issues preventing users from purchasing phone numbers using valid addresses in the new Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
SendGrid reported 460 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 1m. See SendGrid's uptime and incident history