SendGrid incident: SMS Delivery Delays from Twilio to Multiple Networks in Italy

Affected components

• SMS, Europe

1. resolvedOct 12, 2026, 14:57 UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.

2. monitoringOct 12, 2026, 13:56 UTC

   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 12, 2026, 11:55 UTC

   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigatingOct 12, 2026, 10:18 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigatingOct 12, 2026, 09:18 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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