SendGrid incident: Voice Call Failures From a Subset of Twilio Phone Numbers to Romania

Affected components

• Voice, Europe

1. resolvedOct 12, 2026, 18:01 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Romania are operating normally.

2. monitoringOct 12, 2026, 17:04 UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Romania and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 12, 2026, 15:04 UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigatingOct 12, 2026, 13:30 UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigatingOct 12, 2026, 12:30 UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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