Shippo outage: OnTrac Service Degradation

Affected components

• OnTrac

1. resolvedNov 11, 2026, 23:59 UTC

   This incident has been resolved.

2. investigatingNov 11, 2026, 21:15 UTC

   Hi team, we're seeing an elevated error rate with OnTrac rating requests detected through our internal monitoring system. Impact: Rate quotes are currently failing, and some label purchases may fail as a downstream impact. Tracking is working normally. We've contacted OnTrac and are monitoring closely. We'll update you when we hear back from OnTrac or when the situation changes.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shippo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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How often does Shippo have incidents?

Shippo reported 94 incidents in the last 90 days, 59 of them major or critical. A typical incident lasted 2h 8m. See Shippo's uptime and incident history