Shippo outage: OnTrac Service Degradation

Affected components

• OnTrac

1. resolvedNov 11, 2026, 23:58 UTC

   This incident has been resolved.

2. investigatingNov 11, 2026, 21:19 UTC

   Hi team, we're seeing an elevated error rate with OnTrac label generation detected through our internal monitoring system. Impact: Label purchases are currently failing. Tracking and rating are working normally. We've contacted OnTrac and are monitoring closely. We'll update you when we hear back from OnTrac or when the situation changes.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shippo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• GitHub: Impact across multiple GitHub products including Actions, Pages, and Copilot products.Critical · Nov 11, 2026, 20:48 UTC
• OpenAI: Unable to start new Workspace Agent runsCritical · Nov 11, 2026, 22:50 UTC
• OVHcloud: [GRA6][Storage] - Instance Backup incident notificationMajor · Nov 5, 2026, 16:00 UTC
• Grafana Cloud: Degraded performance for Grafana Cloud Metrics in prod-us-central-7Major · Nov 11, 2026, 20:37 UTC
• Linode: Service Issue - US-Southeast (Atlanta)Minor · Oct 31, 2026, 17:49 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to Multiple Networks in PhilippinesMinor · Nov 2, 2026, 05:41 UTC
• Twilio: Media Streams Audio DelaysMinor · Nov 3, 2026, 01:29 UTC
• Cloudflare: Fedramp Customers have Delayed PurgesMinor · Nov 6, 2026, 17:47 UTC
• Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in ChileMinor · Nov 6, 2026, 21:21 UTC
• Shopify: Some merchants encountering error messages within their admins or on checkout pagesMinor · Nov 7, 2026, 01:02 UTC

How often does Shippo have incidents?

Shippo reported 94 incidents in the last 90 days, 59 of them major or critical. A typical incident lasted 2h 7m. See Shippo's uptime and incident history