Minor impactResolvedCommunication

Twilio incident: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada

Twilio reported this minor-impact incident on its official status page on Oct 23, 2026, 12:29 UTC. It was resolved after 6h 43m.

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Oct 23, 2026, 12:29 UTC
started
Oct 23, 2026, 19:12 UTC
resolved
6h 43m
duration
Minor
impact

Affected components

  • SMS Long Code, North America
  • SMS Short Code, North America
  • SMS Toll-Free, North America
  1. resolvedOct 23, 2026, 19:12 UTC

    The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United States and Canada are operating normally.

  2. monitoringOct 23, 2026, 18:36 UTC

    We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  3. monitoringOct 23, 2026, 16:35 UTC

    We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identifiedOct 23, 2026, 15:52 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries in North America. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identifiedOct 23, 2026, 13:51 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in United States of America & Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  6. identifiedOct 23, 2026, 12:50 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States and Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  7. identifiedOct 23, 2026, 12:42 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  8. identifiedOct 23, 2026, 12:29 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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How often does Twilio have incidents?

Twilio reported 507 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 1m. See Twilio's uptime and incident history