Twilio incident: Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

Affected components

• Verify Silent Network Auth

1. investigatingOct 24, 2026, 19:43 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

2. investigatingOct 24, 2026, 18:42 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Snyk: Snyk Container Degradation in SNYK-US-01Major · Oct 22, 2026, 21:53 UTC
• Snyk: Snyk Test Down in SNYK-US-01Major · Oct 23, 2026, 14:10 UTC
• OVHcloud: [GRA][Public Cloud] - Instance incident notificationMajor · Oct 24, 2026, 15:30 UTC
• SendGrid: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• SendGrid: SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in IndiaMinor · Oct 21, 2026, 16:32 UTC
• Supabase: Elevated Mgmt API Error Rates in Multiple RegionsMinor · Oct 22, 2026, 17:01 UTC
• SendGrid: Voice Call Post Dial Delay from Twilio Phone Numbers to ChileMinor · Oct 23, 2026, 14:53 UTC
• SendGrid: SMS Delivery Delays from Twilio to Claro Costa RicaMinor · Oct 24, 2026, 00:48 UTC
• SendGrid: Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to United StatesMinor · Oct 24, 2026, 14:17 UTC
• LogRocket: Analytics Ingestion DelaysMinor · Oct 24, 2026, 16:12 UTC

How often does Twilio have incidents?

Twilio reported 510 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 1m. See Twilio's uptime and incident history