Twilio incident: SMS Delivery Delays from Twilio to Telcel Mexico

Affected components

• SMS, Latin America

1. resolvedOct 26, 2026, 03:32 UTC

   The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.

2. monitoringOct 26, 2026, 01:25 UTC

   We have observed a recovery in SMS delivery from Twilio to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigatingOct 26, 2026, 00:16 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigatingOct 25, 2026, 23:15 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 503 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 3m. See Twilio's uptime and incident history