Twilio incident: SMS Delivery Receipt Delays from Twilio to Claro Colombia

Affected components

• SMS, Latin America

1. resolvedNov 12, 2026, 23:20 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Claro network subscribers in Colombia are operating normally.

2. monitoringNov 12, 2026, 22:01 UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigatingNov 12, 2026, 20:47 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigatingNov 12, 2026, 18:46 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigatingNov 12, 2026, 17:46 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 516 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 12m. See Twilio's uptime and incident history