Twilio incident: Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States

Affected components

• Legacy Identity MatchAndAttributes
• Lookup SIM Swap

1. resolvedOct 1, 2026, 11:18 UTC

   The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

2. monitoringOct 1, 2026, 08:54 UTC

   We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 1, 2026, 06:42 UTC

   We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 1, 2026, 06:42 UTC

   Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingOct 1, 2026, 06:31 UTC

   Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. investigatingOct 1, 2026, 02:31 UTC

   Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.

7. investigatingOct 1, 2026, 00:30 UTC

   Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. investigatingSep 30, 2026, 23:25 UTC

   Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 500 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 48m. See Twilio's uptime and incident history