Twilio incident: Delivery Failures From Verify to China

Affected components

• Verify

1. resolvedSep 30, 2026, 16:31 UTC

   We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

2. investigatingSep 30, 2026, 16:15 UTC

   We continue to experience delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. investigatingSep 30, 2026, 15:16 UTC

   We are experiencing delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 501 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history