Twilio incident: SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Chile

Affected components

• SMS, Latin America

1. resolvedSep 30, 2026, 22:10 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Chile is operating normally.

2. monitoringSep 30, 2026, 21:51 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringSep 30, 2026, 19:49 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedSep 30, 2026, 19:10 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identifiedSep 30, 2026, 18:09 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. investigatingSep 30, 2026, 18:08 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Akamai: Origin Server Connectivity Issues with Elevated Errors in APAC RegionMinor · Sep 22, 2026, 14:28 UTC
• Cloudflare: Cloudflare One Clients are incorrectly challenged on some sitesMinor · Sep 22, 2026, 19:23 UTC
• Zoom: Service Degradation Affecting Customer Using Polycom Devices Going OfflineMinor · Sep 25, 2026, 17:45 UTC
• SendGrid: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United StatesMinor · Sep 26, 2026, 03:16 UTC
• Snyk: Snyk CLI Scans DegradedMinor · Sep 28, 2026, 14:26 UTC
• Clerk: Development instances only - Apple rejecting emailsMinor · Sep 28, 2026, 15:23 UTC
• Supabase: Intermittent latency in Eastern USMinor · Sep 29, 2026, 16:26 UTC
• OpenAI: Elevated errors in ChatGPT Space PagesMinor · Sep 30, 2026, 02:20 UTC
• SendGrid: SMS Delivery Delays and Failures from Twilio to Metfone, Viettel, Beeline, and Sotelco CambodiaMinor · Sep 30, 2026, 07:18 UTC
• Cloudflare: Network Performance Issues in MadridMinor · Sep 30, 2026, 10:31 UTC

How often does Twilio have incidents?

Twilio reported 501 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history