SendGrid incident: Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to DigiMobil Spain

Affected components

• Voice, Europe

1. resolvedOct 1, 2026, 22:51 UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain are operating normally.

2. monitoringOct 1, 2026, 19:28 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

3. monitoringOct 1, 2026, 15:27 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoringOct 1, 2026, 13:17 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. identifiedOct 1, 2026, 12:14 UTC

   Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Spain. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. identifiedOct 1, 2026, 11:14 UTC

   Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Spain. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

7. investigatingOct 1, 2026, 10:40 UTC

   Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to DigiMobil network subscribers in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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SendGrid reported 356 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 17m. See SendGrid's uptime and incident history