SendGrid incident: SMS Delivery Delays from Twilio to Proximus Belgium

Affected components

• SMS, Europe

1. resolvedSep 28, 2026, 05:30 UTC

   The incident has been resolved and SMS delivery from Twilio to Proximus network subscribers in Belgium is operating normally.

2. monitoringSep 28, 2026, 04:24 UTC

   We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringSep 28, 2026, 02:18 UTC

   We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedSep 28, 2026, 02:17 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identifiedSep 28, 2026, 00:16 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. identifiedSep 27, 2026, 23:11 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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