SendGrid incident: Voice Call Failures in JP1

Affected components

• Client Web AU1

1. resolvedNov 11, 2026, 22:50 UTC

   The issue affecting Voice services in JP1 has been resolved and is operating normally at this time.

2. monitoringNov 11, 2026, 21:40 UTC

   Voice services in JP1 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

3. identifiedNov 11, 2026, 21:31 UTC

   We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 4 hours or as soon as more information becomes available.

4. identifiedNov 11, 2026, 19:23 UTC

   We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 37 minutes or as soon as more information becomes available.

5. identifiedNov 11, 2026, 19:20 UTC

   We have identified an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 2 hours or as soon as more information becomes available.

6. investigatingNov 11, 2026, 18:58 UTC

   We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does SendGrid have incidents?

SendGrid reported 507 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 12m. See SendGrid's uptime and incident history