SendGrid incident: SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan

Affected components

• SMS, APAC

1. resolvedNov 12, 2026, 05:06 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan is operating normally.

2. monitoringNov 12, 2026, 01:07 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringNov 11, 2026, 22:58 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedNov 11, 2026, 21:49 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. identifiedNov 11, 2026, 21:43 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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