Shippo incident: UPS Tracking disruption

Affected components

• UPS

1. resolvedSep 27, 2026, 19:15 UTC

   This incident has been resolved.

2. investigatingSep 27, 2026, 04:01 UTC

   We are experiencing an interruption in UPS tracking events from the carrier. Our team has reached out to UPS and is actively monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier's API is restored

What APIStatus.watch saw

• Sep 27, 2026, 04:05 UTCoperational → degraded
• Sep 27, 2026, 19:20 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Linear: EU sync failureCritical · Sep 27, 2026, 10:56 UTC
• OVHcloud: [US-EAST-VA][Storage] - Object Storage incident notificationMajor · Sep 25, 2026, 17:00 UTC
• Akamai: Increased latency during upstream provider maintenance in Singapore, Hong Kong, and JapanMinor · Sep 22, 2026, 00:30 UTC
• Akamai: Origin Server Connectivity Issues with Elevated Errors in APAC RegionMinor · Sep 22, 2026, 14:28 UTC
• Cloudflare: Cloudflare One Clients are incorrectly challenged on some sitesMinor · Sep 22, 2026, 19:23 UTC
• Cloudflare: Network Performance Degradation — Asia-PacificMinor · Sep 23, 2026, 18:42 UTC
• Twilio: SMS Delivery Delays from Twilio to Datora BrazilMinor · Sep 24, 2026, 08:36 UTC
• Zoom: Service Degradation Affecting Customer Using Polycom Devices Going OfflineMinor · Sep 25, 2026, 17:45 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United StatesMinor · Sep 26, 2026, 03:16 UTC
• npm: Issues with npm package publish and private installMinor · Sep 27, 2026, 00:50 UTC

How often does Shippo have incidents?

Shippo reported 45 incidents in the last 90 days, 30 of them major or critical. A typical incident lasted 2h 31m. See Shippo's uptime and incident history