Minor impactOngoingCommunication

Twilio incident: SMS Delivery Delays and Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil

Twilio reported this minor-impact incident on its official status page on Oct 23, 2026, 03:37 UTC. It has not been marked resolved yet.

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Oct 23, 2026, 03:37 UTC
started
—
resolved
ongoing
duration
Minor
impact

Affected components

  • SMS, Latin America
  1. monitoringOct 23, 2026, 16:08 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  2. monitoringOct 23, 2026, 14:07 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identifiedOct 23, 2026, 10:58 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  4. identifiedOct 23, 2026, 06:57 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identifiedOct 23, 2026, 04:56 UTC

    Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. identifiedOct 23, 2026, 03:51 UTC

    Twilio customers may be experiencing SMS delivery delays between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  7. investigatingOct 23, 2026, 03:37 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Twilio have incidents?

Twilio reported 503 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 55m. See Twilio's uptime and incident history