Twilio incident: Azure Marketplace SendGrid Customers Experiencing Account Management Issues

Affected components

• SendGrid Partners

1. resolvedOct 24, 2026, 22:54 UTC

   SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.

2. monitoringOct 24, 2026, 22:24 UTC

   Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue. We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.

3. investigatingOct 24, 2026, 22:04 UTC

   Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace: - unable to complete setup (fails with error 502) - single sign-in step fails (fails with error 403) - unable to complete plan changes such as: upgrades, downgrades, cancellations We will provide another update in 1 hour, or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 503 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 3m. See Twilio's uptime and incident history