Twilio incident: SMS Delivery Delays from Twilio to Airtel Nigeria

Affected components

• SMS, Middle East & Africa

1. resolvedOct 25, 2026, 19:03 UTC

   The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in Nigeria is operating normally.

2. monitoringOct 25, 2026, 18:20 UTC

   We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 25, 2026, 16:43 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

4. identifiedOct 25, 2026, 12:43 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identifiedOct 25, 2026, 10:38 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. identifiedOct 25, 2026, 09:32 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

7. investigatingOct 25, 2026, 09:11 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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Twilio reported 503 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 4m. See Twilio's uptime and incident history