Twilio incident: SMS Delivery Delays and Failures from Twilio to Brisanet Brazil

Affected components

• SMS, Latin America

1. monitoringNov 12, 2026, 23:50 UTC

   We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

2. monitoringNov 12, 2026, 21:49 UTC

   We have observed a recovery in SMS delivery from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 12, 2026, 21:46 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedNov 12, 2026, 20:41 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingNov 12, 2026, 20:32 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 516 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 12m. See Twilio's uptime and incident history